Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Which personal information we collect
The information we collect is mainly supplied by you to us namely when you open an account, link your account to any of your social media accounts, place a purchase order, provide feedback to us or join one of our mailing lists.
The information we collect depends on your interaction with us and the services you use. We may collect your contact information and email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers, purchase history and method of payment and delivery.
When you browse on our Website, we receive your computer’s internet protocol (IP) address which provides us with information about your browser and operating system.
Why we collect your information
We collect your information to understand your needs and deliver to you our products and services, complete other transactions with you or on your behalf, improve our service, improve your experience on the Website, protect us against fraud or theft, and for marketing purposes.
You may choose to restrict the collection or use of your personal information for marketing purposes in the following ways: (i) whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; (ii) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the 'unsubscribe' link that appears on promotional emails or contact us via email at: email@example.com.
For your security we do not store your payment details. To collect payment from you we collect your payment information, which may comprise the credit or debit card’s number, the holder’s name and CVV and only transfer them to our authorized payment providers.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We do not sell your information to third parties. However, we may share your information with third parties who perform parts of our service delivery to you which includes payment providers, shipping companies, IT support services and marketing tools. Third parties will only collect, use and disclose your information if and to the extent necessary for the performance of their services.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information click here. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information click here. You can also opt-out of Google Analytics click here.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook click here
Google click here
Bing click here
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you click on links in our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites.
Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. To view and manage which cookies you are happy for our website to receive from you please visit our Cookies policy here.
Questions and contact information
If you would like to request a copy of the personal information which we hold about you or if you wish to correct or delete any of your personal information please contact us via firstname.lastname@example.org.. We will promptly correct any information found to be incorrect.